UberEats has recently added a few features to improve the user experience. Now, customers can rate restaurants and dishes they have ordered from, as well as bookmark their favorite restaurants to appear at the top of their feed. The ratings system will display information from the last 90 days and break down how many users gave each star rating. It will also highlight specific issues that people mention, such as serving size, temperature, and taste.
Additionally, the app will suggest dishes based on the user's taste and previous orders. UberEats also looks for restaurants with ingredient lists similar to the most demanded but understocked foods and asks them if they want to create a virtual restaurant within the UberEats app that makes that kitchen available to users. This way, customers can have access to a wider variety of dishes. But what about the thumbs up or down ratings that drivers can give to customers and restaurants? Does that do anything? For example, if a customer gets enough upvotes, is he banned from the UberEats app? Are restaurants that receive poor driver ratings banned from UberEATS? Or is it just a psychological trick on the part of Uber, a way to help drivers let off steam without giving them any power over the customer or restaurant that has bugged them? Unfortunately, when UberEats is between the consumer and the establishment, customers are at the mercy of UberEats and not the restaurant that is willing to reimburse them.
In some cases, UberEats has failed customers when it comes to resolving food problems that arise from the restaurant.
