Great waitlist notification feature in an otherwise bad app Difficult to use, unintuitive and annoying There aren't many restaurants, it's not as simple to use as Open Table, I use resy constantly because it has the best restaurants and the notification feature is great, but it's very hard to use. I would really like the company to fix the application. It's so hard to navigate by location or neighborhood, it always resets to its current location. Also, if you try to navigate an area on a map, it will only return restaurants by a small 5% square within the map area you have selected.
It will also do this thing where you think you are going through a list of restaurants, but then you realize that it repeats the same 20 restaurants every time you refresh yourself. In addition, if you make a reservation while browsing and then sailing again, the list will be reset. If another application came out that had the same restaurants and the notification function, but had a good user experience without errors, I would immediately start using it instead. It used to be a good app.
It's not as good as another booking app, but restaurants were usually better. Recently, it has had a lot of bugs and lost functionality. As another reviewer said, he has recently had trouble changing the location. I would type a location that I recognized, for example, New York, but then, when I was going to search, I would just search around me.
I had to physically change the map to change the area. Then I would change the date, keep the current date when I booked, for example, I would look for 2 people on April 17th, but then when I booked it would be for today 27th of March. You would have to go directly to the restaurant's website or go to a desktop computer to make a reservation, neither of which is ideal. I can't really remember a time when a company makes an app and it's completely unusable unless you're in New York.
I try to add a home or work location, it won't let me. I'm trying to search near me, it's okay. I type and search for the restaurant manually, it takes me to the About Me screen of the restaurant without the possibility of checking reservations. I am simply looking for an experience that is like the web experience or MWeb.
Search for a specific city or restaurant, what are the next open reservations, give me a calendar in case you want to look beyond the next 7 days. Focus on doing one thing right first (find+ booking bookings) and then moving on to the new features. I can't find restaurants looking for resy, I find them first on social networks and Google, then I go to resy to make a reservation. It's not OpenTable, that's for sure.
The new app forces you to check every restaurant you've been to through the app before you can go any further. If you skip the review, it will appear next time. The Resy team told me: “At this time, restaurant qualification is not optional, so my time is not worth much to them and they prefer me to annoy their customers because of their product decisions”. No, thank you.
I choose not to review all the restaurants I go to every time for several reasons. If I go to the same restaurant ten times, do I have to check it ten times? What if I don't feel too strong? What if I just don't remember how I was when I open the app a week later? The product already suffered from a lack of granularity in terms of search and filtering, but now it's broken and I won't be using it in the meantime. Resy will get you your reservation, but it starts with assumptions that you need to undo before you can make the reservation you really want. Assume that you are looking for a place nearby, that you are looking for the next mealtime (or at least for today), that you are a group of two.
And navigating to screens where these assumptions can be corrected is not obvious. The words “legends” come to mind, even tortuous. In my experience with Resy's main competitor, there is an option to search for the restaurant I want and fill in my reservation details. A location-based app may be good, especially in an unfamiliar city looking for a takeout, but it shouldn't be the only option.
I'm sure they're working hard on it, but the app is super infuriating. Super slow and buggy, which is fine for some applications, but not if their main goal is to facilitate hard-to-get bookings. I'm sure the concept of notification is great for restaurants, but it's a horrible experience for prospective customers. Receive bumps constantly and then open the application slow and buggy only to be notified that you missed it.
It ends up making my favorite restaurant booking experience full of unnecessary friction. Also, the app's homepage simply doesn't make sense from the user experience, why is it so difficult to just get to the restaurant I want to book? The online experience is much better. Resy works most of the time. If it doesn't work for you, we recommend that you be patient and try again later or contact the support team.
The Open Table app is far superior in many ways, but unfortunately Resy is cheaper for restaurants (so restaurants have told me when they ask me why they choose to use it). If your restaurant uses Resy, the only people who can submit a review are those who have dined at your restaurant, so you won't see random troll posts online. Similar to how a restaurant simply doesn't show up if you selected a date later than the date that restaurant accepts reservations. I only use Resy when I already know the restaurant I want to go to and I have to book through Resy because that is what the restaurant uses.
Finally, the map is small, the search for restaurants is only useful for nearby restaurants, and the actual “select time” function is strange in two ways. Over the years, I've learned that managing online reviews is critical to both marketing and restaurant operations, and should not be overlooked or underestimated. To customize your response, contact the reviewer by name and respond to any specific comments mentioned in your review. However, when we arrived at the restaurant, it was closed and the restaurant would not accept voice messages.